MURALA

 

Shipping & Handling

We strive to process all items for shipping within 1-3 business days of receiving your order. Should any unforeseen delay occur, you will be notified by email within 2 days of placing your order. Please use the following information to estimate the shipping & handling charge for your order:

  • delivery within Ireland for all orders over €150 is free. Use code “ FREESHIP ” at checkout. International orders are not eligible for this offer. Please allow 3-5 business days for shipping.

  • delivery within Ireland for orders under €150 is €10. Please allow 3-5 business days for shipping.

  • delivery to Great Britain is €18. Please allow 4-8 business days for shipping.

  • delivery to Europe is €18. Please allow 5-10 business days for shipping.

  • delivery to the rest of the world is €24. Please allow 7-14 business days for shipping.

Please note: For all International orders, your shipping charge does not include any duties or taxes that might be applied by customs in your homeland. We are not responsible for these additional fees. Please contact your local customs office for more information. Customs may delay the delivery of orders. Please email info@murala.com if your order is taking longer than expected.

Return Policy

Returns must reach us within 30 days of you receiving your order, and be in their original condition, unworn, unwashed, undamaged and unused with all original tags attached. We offer 2 options for returns:

  1. Store Credit

  2. Refund

To begin the return process, send an email to returns@murala.com with your name, order number, reason for return, and tell us which return option you’d like to request.

We recommend you safely package your return shipment and obtain a tracking number and insurance. We do not take any responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled.

We reserve the right to refuse a return for goods that do not meet our standards. All merchandise must be in sellable condition when returned. 

All purchases on SALE merchandise are final.